Information Technology Services
We offer a wide range of services for students, faculty and staff, including recommendations for computer purchases; support for enterprise applications; or assisting with desktops, laptops, printers, mobile devices or other related technologies.
Our ITS Campus Knowledge Base is the repository of IT Services documentation designed to help you look up the answer to a wide variety of questions about the technology services available on campus.
Announcements
IT Services Offline Saturday, June 27th
Page edited by David Edgar
Colleagues,
All campus information technology services will be offline on Saturday, June 27th, while Bev Vaughan Hall is powered down for electrical maintenance. The outage will begin at 5 am, with services expected to be restored by 3 pm.
If you have any questions or concerns, please let me know.
Justin Davenport
IT Services Offline Saturday, May 30th (Cancelled)
Page edited by David Edgar
Colleagues,
All campus information technology services will be offline this Saturday, May 30th, while Bev Vaughan Hall is powered down for electrical maintenance. The outage will begin at 5 a.m., with services expected to be restored by 3 p.m.
If you have any questions or concerns, please let me know.
Justin Davenport
April 2026 ChangeLog
Page edited by David Edgar
Colleagues,
It's been a productive semester. We recently kicked off our Banner SaaS project, which will provide the foundation for a modern, integrated way to engage with campus student, financial, and human resources services and data. I am grateful for the high level of campus engagement we’ve already seen.
Behind the scenes, we’ve also modernized much of our Windows platform and brought new security services online. You can’t see many of these upgrades, but they are critical to enhancing the security and stability of our information technology.
There are several updates below. As always, I appreciate any and all feedback.
Justin Davenport
Digital Accessibility Day, May 13th
Join us for CNU Digital Accessibility Day on Wednesday, May 13th, in LUTER 109 to help ensure your course materials meet Title II compliance standards. This day-long event features sessions on Ally updates, Ultra accessibility tools, and the role of AI in creating inclusive learning environments. Whether you attend the morning or afternoon tracks, please bring your laptop for hands-on support to work through specific fixes with expert guidance. We look forward to seeing you there as we work together to enhance digital accessibility across our campus. The agenda is available via Google Drive.
Data Continuity in Google Drive's “My Drive”
Google Drive is a great service, but it has one significant challenge. If you share a folder in "My Drive" and allow others to create documents within it, the creator of those files is the owner. Even though those files appear in your "My Drive," you are not the owner, they do not belong to your account. You can verify the ownership of any file via the "Owner" column in the Google Drive file listing.
Why does this matter? If a CNU account is terminated or deleted, any files owned by that user will be deleted as well, even if they are located in your My Drive. Additionally, if a user decides to purge files they own, those documents will disappear from your My Drive immediately.
We have updated our Google Drive documentation to help you mitigate this, and we strongly encourage the use of Google Shared Drives, which avoid these ownership pitfalls. As always, if you have any questions, please let us know.
Retiring Google Photos, December 1, 2026
As part of an effort to reduce our Google storage needs, we will deactivate Google Photos from our Christopher Newport Google services on December 1, 2026. We're announcing this change now, to give everyone ample opportunity to remove their photos.
We will have more guidance available over the summer, but if you want to move your Google Photos now, we're here to help.
New ITS Service Catalog
I’m excited to share that our first ITS Service Catalog, a public "menu" of services provided by ITS, is now online. The Service Catalog will be a living document, with additional service details in the near future.
Administrative / Auxiliary Network Upgrade Nearing Completion
The ITS Infrastructure team is close to completing the network upgrade of new edge switches and Wi-Fi access points across Freeman Hall, Bev Vaughan Hall, David Student Union, Ferguson Center, and Christopher Newport Hall. Outdoor access points, along with access points requiring a lift, are the only items that remain.
Campus IT Outage Saturday, May 30, 2026
Due to electrical maintenance work in Bev Vaughan Hall, the campus data center will be powered down at 5 a.m., Saturday, May 30. This outage will affect almost all campus IT services, including Banner, the F:\ drive, and many others. We hope to have all services restored by 2 p.m. the same day.
Wireless Network
Christopher Newport is now part of the eduroam WiFi network. eduroam (education roaming) is a secure, worldwide roaming access service developed for the international research and education community, available at thousands of institutions worldwide. Christopher Newport provides eduroam network access across the entire campus.
Click below for instructions on connecting to eduroam.
If you plan to travel and would like to know if the eduroam network is available where you are going, please click below.
Once you have successfully connected to eduroam on campus, your device will automatically connect to the eduroam network off campus at participating institutions.
Visitors from institutions participating in eduroam should use the credentials provided by their home university or research institution. Please be aware, if you experience issues authenticating to the eduroam network, you must refer to your home institution's support desk for assistance.
Visitors to Christopher Newport have access to free guest wireless access while on campus. Access to our guest wireless network is available in most buildings and outside on the Great Lawn. Click the link below for directions on how to connect to WiFi-CNU-Guest.
Resources
ITS Campus Knowledge Base
ITS related How To articles and information.
IT Services Helpdesk (Helpspot)
Submit an IT help ticket.
help.cnu.edu
Request assistance — from password resets to maintenance tickets and more!
