Walk-ins Welcome
Please be respectful of others and be on time for your appointment. Arriving 15 minutes early will make the difference!!
Feeling sick? Got the blues? Or do you just want tips on healthy living? We can help with that! Just call us and make an appointment. (check out our fee schedule 
)
Use myHealth eLink to contact UHWS Nurse Practitioners, and RNs to request routine appointments, prescription refills, view labs and other diagnostic results. Register for myHealth eLink in the UHWS office.
Call Us!
We're sorry...but we can not make appointments via email. So please call us (757) 594-7661. Please understand that our hours may change based on demand and / or circumstances beyond our control. Give us a call approximately 24 hours prior to your appointment time to confirm. Same day appointments are usually available.
Is it after hours or the weekend?
Call our 24 hour nurse advice and medical resource service (757) 594-2000 and request to speak to The Riverside Nurse. The RIverside Nurse is provided by Riverside Health System as a service to the local community and is staffed by registered nurses that use state of the art telephone triage protocols in order to help you access the appropriate medical care.
If so, please arrive about 10 - 15 minutes early in order to complete the new patient paperwork. You can save time by downloading the necessary forms and filling them out ahead of time. If you are under 18 years of age, you will need a parent / guardian signature on both forms.
- Patient Health History and Information
- Patient Statement of Understanding and Financial Responsibility Agreement
Have you been here before?
If you are a current patient here at UHWS, but your
- local address and / or telephone number have changed
- or you have had changes to your medical health / status
please let us know by completing our Patient Information Update form. Thanks!
Taking Care of Yourself
Here are a few things you may want to include in a personal medicine chest. Having these things around could make getting sick a lot less painful or even a lot less frequent.
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What to do if you get.... (unless otherwise indicated, links below are PDF) |
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| Blood Under Nail | Pink Eye |
| Colds and Sinusitis | Rashes |
| Dry Air Syndrome | Scabies (web site) |
| Head Lice (web site) | Sore Throat |
| Influenza (not "stomach flu"-web site) | Sprains |
| Nose Bleeds | Stomach Flu |
Got the blues? Feeling a bit lost or out of place?
Academic pressure, relationship concerns, adjusting to a new environment, making new friends, along with other personal concerns, can all have an impact your personal well-being and academic success. If you are feeling any of these things or are just having a hard time adjusting, you may want to talk with to someone in the counseling office. We will listen carefully, help you to clarify your feelings and thoughts and then help you develop tools that will enable you to be successful in both in your personal life as well as your academic career.
Allergy Shots
Because of safety and liability issues, allergy shots are not administered in our office. There are several local family physicians who will administer allergy shots, after an initial evaluation visit. Don't forget to contact your insurance company to find out which family physician accepts your coverage. To find a list of local physicians, visit "Off Campus Medical Options" and click the "Physicians" tab.
Need advice after hours or on the weekend?
Call our 24 hour nurse advice and medical resource service at (757) 594-2000 and ask for The Riverside Nurse. The Riverside Nurse is provided by Riverside Health System as a service to the local community and is staffed by registered nurses that use state of the art telephone triage protocols in order to help you access the appropriate medical care.
If you should become ill or injured and need off campus medical care, x-rays or lab work, you will be required to have a copy of the front and back of your insurance card. Other than life threatening situations, without your card, most facilities will require you to pay for the entire cost of the visit at the time of service and/or run the risk of not being seen.
UHWS Clinic Fees: Health Services does not accept insurance for services in the clinic. However, when the clinic sends labwork to LabCorp or Quest, they will bill the student's insurance. So please be sure to have a copy of your insurance card. At the time of your visit, you'll be provided with a medical encounter form which itemize all charges for services rendered. This statement contains all the necessary information needed in order for you to submit a claim to the insurance company for reimbursement.
Please see Fees for Services or call the clinic for the current list of fees.
Payment is due at the time of service. Cash, checks, Captain's Card and credit or debit cards are accepted forms of payment. If for some reason you are unable to pay at the time of service, options are available and we will be happy to discuss those with you.
Off Campus Medical Care & Insurance Pre-authorization: Except for emergency care, you will need to contact your insurance company, in advance, to be certain the company will will authorize the expenses. Most insurance companies will authorize most off -campus visits as long as the student contacts the company before getting medical care.
Insurance Cards: If you should become ill or injured or be referred for off-campus medical care, x-rays or lab work, you will be required to have a copy of the front and back of their insurance card. Other than life threatening situations, without that card, most facilities will require you to pay for the entire cost of the visit at the time of service out-of-pocket or run the risk of not being seen.
In the event that you become ill or injured, you should be prepared to answer the following:
- Am I covered on my parents' health plan, and if so for how long?
- Am I covered under my own health plan?
- Do I have a copy of my parents' or my Insurance Card?
- If I am referred by Health Services to an off-campus physician or urgent care center, or if I become ill on weekends or after hours, will the visit be covered under my insurance?
- Which urgent care centers am I authorized to use?
- Who do I call for after hours authorization?
- What is my co-pay and what form of payment will they accept?
- What pharmacy does my insurance authorize to use?
Uninsured Options: UHWS strongly encourages students to have health insurance. Staying healthy is critical in supporting academic success.
- Under the Affordable Care Act, part of the new health care reform law, many students will be eligible for insurance under their parent's insurance until their 26th birthday.
- Anthem and other insurance companies offer "Away from Home" options for students attending college.
- Here are a few Insurance Options for your consideration:
Application packets from a few of these companies are available in our office located in The Freeman Center, first floor.
HIPAA is an acronym that stands for Health Insurance Portability and Accountability Act. It was made into law in 1996. By law, you have the right to strict confidentiality regarding your visits to University Health & Wellness Services (UHWS). In order to release any information including the date or nature of your visit, UHWS has to have your signed consent and specific directions about what information you are consenting to be released. Without written consent, UHWS cannot release or discuss any information relating to your visit with anyone including your parents, guardians, spouse, faculty, staff, coach and other medical professionals.
When a student, 18 years or older, visits the clinic, all information relating to that visit is documented and is considered protected medical information. Without a your written consent, no information may be discussed or released to anyone.
If you want information or records released to or from someone specific, please complete the appropriate form: (all forms are PDF 
)
When a student, 18 years or older, visits the clinic, all information relating to that visit is documented and is considered protected medical information. Without a your written consent, no information may be discussed or released to anyone.
If you want information or records released to or from someone specific, please complete the appropriate form:
- Consent for University Health & Wellness to release medical information
- Consent to release medical information to University Health & Wellness
Under 18
If you have begun school before reaching the age of 18, in order to receive non-urgent nursing care in the student clinic, a parent or guardian must sign the Patient Health History and Patient Statement of Understanding and Financial Agreement Form 
and have it on file in the office of UHWS.
If so, please arrive about 10 - 15 minutes early in order to complete the new patient paperwork. Save yourself some time by downloading it here and having it completed prior to your visit.
